Account & Data Deletion
How to Delete Your PrimDesk Account
Important: Account deletion is permanent and irreversible. Please ensure you have exported any data you wish to keep before proceeding.
Before You Delete Your Account
Data Export Requirement
- We strongly recommend exporting your data before account deletion
- Once your account is deleted, data recovery may not be possible
- Contact [email protected] with subject line "Data Rights Request" to request a complete data export
What Data Will Be Deleted When you delete your account, the following information will be permanently removed:
- Personal and practice information
- Patient health information (PHI)
- Employee and staff data
- Service details and pricing information
- Communication preferences and settings
- Usage history and analytics data
Account Deletion Process
Step 1: Login Required
- You must be logged into your PrimDesk account to initiate deletion
- Account deletion can only be requested by authenticated users
- Only account administrators can delete practice accounts
Step 2: Request Deletion
- Log into your PrimDesk account
- Navigate to Account Settings → Account Management
- Click "Delete Account"
- Confirm your identity with email verification
- Review the data deletion notice
- Confirm deletion by typing your account email address
Step 3: Confirmation
- You will receive an email confirmation of your deletion request
- Account access will be immediately suspended
- Data deletion process will begin according to our retention policy
Data Deletion Timeline
Immediate Actions (Upon deletion request)
- Account access is immediately suspended
- Login credentials are deactivated
- Service access is terminated
90-Day Retention Period
- Your data will be retained for 90 days following account deletion
- This allows for data recovery if deletion was accidental
- During this period, data export requests can still be processed
- Contact [email protected] if you need to recover your account
Permanent Deletion (After 90 days)
- All personal and practice data is permanently deleted
- Patient health information (PHI) is securely destroyed
- Account recovery becomes impossible
- Only anonymized analytics data may be retained for service improvement
What Data May Be Retained
Even after account deletion, certain information may be retained as legally required:
Financial Records
- Payment records and billing information retained for 7 years for tax compliance
- Transaction logs maintained for audit and regulatory purposes
- Subscription history retained for customer service and dispute resolution
Legal Compliance
- Data required by law or regulation may be retained beyond the 90-day period
- Court orders or government investigations may require extended retention
- Healthcare compliance requirements may necessitate longer retention periods
Anonymized Data
- Anonymized analytics data may be retained indefinitely for service improvement
- All personal identifiers are removed from this data
- This data cannot be used to identify you or your practice
Important Considerations
No Partial Deletion
- Individual data elements cannot be selectively deleted
- Account deletion is the only method for data removal
- All associated data is deleted together as a complete dataset
Third-Party Integrations
- Data shared with integrated services (httpSMS, email services) may be subject to their retention policies
- Contact third-party providers directly for information about their data deletion practices
- Review integration privacy policies for specific details
Backup Recovery
- Data may exist in system backups for up to 90 days
- Backup data is securely destroyed according to our retention schedule
- Recovery from backups is not possible after the retention period
Contact Information
General Deletion Questions
- Email: [email protected]
- Subject: "Account Deletion Inquiry"
Data Export Before Deletion
- Email: [email protected]
- Subject: "Data Rights Request"
Privacy Policy Questions
- Email: [email protected]
- Subject: "Privacy Policy Inquiry"
Regulatory Information
If you have concerns about our data deletion practices:
- US Residents: Federal Trade Commission (FTC)
- EU/UK Residents: Your local Data Protection Authority
- Healthcare Complaints: Department of Health and Human Services (US)
This data deletion process is governed by our Privacy Policy and Terms of Service. Last updated: August 22, 2025